NHEC, NHEC Call Center Holiday Closures by NHEC | Dec 20, 2023 | UncategorizedIn observance of the Christmas and New Year’s holidays, NHEC and the NHEC Call Center will be closed on the following days: Friday, December 22, 2023 Monday, December 25, 2023 Monday, January 1, 2024 Power outages can always be reported by calling 1-800-343-6432; or by using the SmartHub app for PC and mobile devices. Telephone bill pay services are also available 24/7 by calling 1-800-698-2007. From our family to yours – Merry Christmas and Happy New Year!
PUC Approves 2024 Adjustments to Energy Efficiency Portion of System Benefits Charges and Local Distribution Adjustment Charges by NHEC | Dec 12, 2023 | Regulatory, UncategorizedCLICK HERE READ THE NH PUBLIC UTILITIES COMMISSION ORDER
Veterans Day Closure: Friday, Nov. 10, 2023 by NHEC | Nov 9, 2023 | UncategorizedIn honor of Veterans Day, NHEC and the NHEC Call Center will be closed Friday, November 10. Our Control Center is staffed 24/7/365 and outages can be reported anytime to 1-800-343-6432. Thank you!
NHEC Call Center Closed October 9 from 12-2 p.m. by NHEC | Oct 6, 2023 | UncategorizedThe NHEC Member Solutions Call Center will be closed for staff training from 12-2 p.m. on Monday, October 9. This does not impact our Control Center, which remains open 24/7/365. Outages can always be reported by calling 1-800-343-6432. Thank you!
EMERGENCY OUTAGE: 9-27-23, 5:30 PM; LISBON AREA by NHEC | Sep 27, 2023 | Outage, UncategorizedEMERGENCY OUTAGE ALERT: 5:30 P.M. DURATION: 30 MINUTES WHERE: LANDAFF, EASTON, LISBON, BENTON, LITTLETON, SUGAR HILL Transmission provider Eversource will make emergency repairs at 5:30 tonight to a high voltage transmission line that powers the NHEC substation in Lisbon. It will cause a power outage of approximately 30 minutes for 782 NHEC members in the towns listed above. We apologize for this inconvenience but repairs now will prevent a longer outage later. Thank you.
NHEC Ready for Hurricane Lee by NHEC | Sep 15, 2023 | Outage, UncategorizedNew Hampshire Electric Cooperative (NHEC) has positioned equipment and line crews in areas of concern as we await the effects of Hurricane Lee. Additional contract line and tree crews have been secured in the event of significant outages. Lee has a wide wind field that is forecast to bring gusty winds and rain to the state. Winds will be highest at the immediate coast, however interior areas may see winds gusts of 40-50 mph on Saturday. With the ground already saturated by recent rains, there is the potential for trees to come down more easily on power lines, causing outages. AREAS OF CONCERN Southeastern NH (Raymond & surrounding towns) Lakes Region (Moultonborough, Tuftonboro, Alton) Washington Valley (Conway, North Conway) TIMING Overnight Friday (9/15) into Saturday (9/16) We encourage you to take simple steps today to prepare for a power outage: Stock up on water, batteries, locate flashlights and other safe sources of lighting. Charge cell phones and other mobile devices. Save battery life by turning power settings to low and turning off data. Charge devices as needed from your car. NEVER use generators, camp stoves, charcoal heat indoors. Keep NHEC’s outage reporting contacts handy: (800) 343-6432; or report via the SmartHub app. MORE HERE: Preparing for a Power Outage RESOURCES & OUTAGE UPDATE INFORMATION Report an Outage 24/7: (800) 343-6432; or via the SmartHub app Live Outage Map w/Estimated Restoration Times when available Facebook, Twitter We will be working as quickly and safely as possible to minimize the impact of this storm on our members. Thank you in advance for your patience and support!